[STAGING] Application care and support for live platforms

SERVICES / Application care

We keep live platforms secure, stable and earning long after launch

Most applications don't fail on launch day. They fail slowly, once the team that built them moves on: dependencies age, integrations break and nobody owns the fixes. RAD gives your platform a named UK engineering lead and a delivery team who monitor, fix and improve it, whoever built it and whatever it runs on.

BOOK A HEALTH CHECK

What's included

How we keep your platform running and improving

Monitor

Uptime, performance, errors and security are checked continuously, with alerts going to engineers who already know your code. You hear about problems from us, not from your customers.

Maintain

Fixes to agreed response times, plus scheduled preventive work. We fix the cause rather than the symptom, so the same issue doesn't come back.

Upgrade and improve

Frameworks and dependencies are upgraded before they lose security support. Your monthly hours also go into the work that moves revenue, such as page speed, search and checkout.

Report and review

A named UK engineering lead answers for your platform, backed by at least two engineers who know your code. You get a written report every month and a review of scope every quarter.

How we work with you

Start with a health check

A senior engineer reviews your platform in 5 to 10 days. The report is yours to keep.

A named lead, not a pool

One UK engineering lead answers for your platform for the whole contract.

Scope in writing

Hours, response times and exclusions agreed before you sign.

Your code, your cloud

We're added to your repository as a collaborator, never the other way round.

IP assigns on payment

Not at the end of the engagement.

30-day exit

Handover documentation and a live walkthrough are included if you leave.

Twelve months of live aftercare, measured

25 min

Median response to a reported issue, business hours

100%

First-response target met (6 hours)

100%

Resolution target met (36 hours, about 6 on average)

~40%

Of our time spent on proactive improvement, not firefighting

“Whenever we've raised a ticket, the response has been extremely fast, and the team consistently goes above and beyond to solve it properly, not just patch it. This has given us real peace of mind that our platform is properly looked after.”

Malar Velaigam

Founder, BoardWise Technologies

FAQ

Questions we're usually asked about application care

Do you support platforms you didn't build?

Yes. We look after platforms whoever built them and whatever they run on. Most clients start with a health check: a senior engineer reviews the platform in 5 to 10 days, and the report is yours to keep.

What happens after launch?

Our application care service covers what comes next: keeping the product secure, stable and improving, rather than handing over a codebase and walking away.

Who owns the code?

You do. Intellectual property passes to you on payment, and the code lives in your own repository, with us added as collaborators.